Privacy Policy

Information we collect

Receptionist Plus may collect information that customers and callers provide, along with information created while providing the service. This may include:

• Names, business names, email addresses, telephone numbers, and account contact details.
• Receptionist settings, business instructions, call-routing preferences, and notification preferences.
• Call details such as caller number, date, time, duration, transcript, recording, summary, message, and requested follow-up, when those features are enabled.
• SMS consent records, opt-out requests, delivery information, and message content.
• Technical information needed to secure and operate the service, such as device, browser, and service logs.

How we use information

We use information to provide and improve the receptionist service, answer and route calls, prepare call summaries, deliver requested notifications, support customer accounts, prevent misuse, troubleshoot problems, and comply with applicable law.

We do not use caller or customer information for unrelated advertising.

SMS privacy

Receptionist Plus uses SMS consent information only to send the operational messages a recipient agreed to receive, maintain consent records, process HELP and STOP requests, and meet carrier or legal requirements.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

The Receptionist Plus app

The Receptionist Plus mobile app shows a business owner their calls, caller messages, and stats. If you allow notifications, we keep your phone's push notification address so we can tell you about new caller messages; you can turn notifications off in your phone's settings at any time. If you unlock the app with Face ID or Touch ID, that check happens on your phone, and we never receive your face or fingerprint data.

For a business's call stats, we keep the time of each call and a general reason, such as "New customer," without anything that identifies the caller.

Service providers

We may use service providers to operate the platform, including telecommunications, hosting, artificial-intelligence, email, security, and infrastructure providers. They may process information only as needed to perform services for Receptionist Plus and are not authorized to use SMS opt-in information for their own marketing.

Retention and security

We retain information only for as long as reasonably needed to provide the service, meet contractual obligations, resolve disputes, maintain required consent records, and comply with law. Retention periods can differ by customer settings and data type.

We use administrative, technical, and organizational safeguards designed to protect information. No electronic system can be guaranteed completely secure.

Your choices

You may ask to review, correct, or delete account information, subject to legal and operational retention requirements. SMS recipients may opt out at any time by replying STOP.

Children

Receptionist Plus provides business communication services and is not directed to children under 13. Customers are responsible for ensuring that information submitted through the service is collected and used lawfully.

Updates and contact

We may update this policy when our services or legal obligations change. The effective date above identifies the current version.

Questions or privacy requests may be sent to Receptionistplus@gmail.com.